join9 Privacy Policy

join9 ("we", "us", "our", or "the Platform") is an online betting and casino platform accessible at join9.io, serving players across Bangladesh and other eligible jurisdictions. We are committed to protecting the privacy and personal data of every individual who interacts with our platform, whether as a registered player, a prospective player browsing our website, or a visitor to any join9 digital property.

This Privacy Policy has been prepared in accordance with internationally recognised data protection principles and the requirements of join9's international offshore operating licence. It sets out in plain English exactly what personal information we collect, the specific purposes for which we use it, the circumstances in which we may share it with third parties, the security measures we apply to protect it, and the rights you hold in relation to your own data.

This Privacy Policy should be read alongside our Terms & Conditions, which are published at join9.io/terms-conditions and incorporated herein by reference. In the event of any conflict between this Privacy Policy and the Terms & Conditions on the specific subject of data privacy, this Privacy Policy shall take precedence.

join9 collects personal data through several channels: directly from you when you register an account or contact support, automatically through your use of the platform, and in limited circumstances from trusted third-party sources such as identity verification providers and payment processors. The categories of personal data we collect are described in the table below.

2.1 Data You Are Not Required to Provide

Certain data fields — such as your preferred sports or casino game categories — are optional. Providing such optional information allows join9 to personalise your experience, but declining to provide it will not affect your ability to access core platform features. You will always be informed at the point of collection whether a data field is mandatory or optional.

join9 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not listed here without first updating this Privacy Policy and, where required, obtaining your consent.

• Account creation and management: To create and maintain your join9 player account, authenticate your identity at login, and provide access to betting, casino, and account features.
• Identity verification (KYC): To verify that you are at least 21 years of age, confirm your identity before processing withdrawals, and comply with anti-money laundering obligations under join9's operating licence.
• Payment processing: To process deposits via bKash, Nagad, Rocket, Upay, and other accepted payment channels, and to process withdrawal requests to your verified payment account.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, bonus abuse, duplicate account creation, and any other conduct that violates our Terms & Conditions.
• Customer support: To respond to your support enquiries, resolve account issues, process responsible gaming requests, and maintain a record of our correspondence for quality and compliance purposes.
• Responsible gaming compliance: To apply and monitor deposit limits, self-exclusion periods, cooling-off requests, and session time alerts at your direction or where mandated by our responsible gaming obligations.
• Legal and regulatory compliance: To comply with applicable laws, respond to lawful requests from regulatory bodies or law enforcement authorities, and maintain records as required by our international offshore licence.
• Platform improvement and analytics: To analyse aggregated and anonymised usage patterns, improve the performance and usability of the join9 platform, and develop new features based on player behaviour data.
• Promotional communications: To send you updates about promotions, bonuses, and seasonal offers (such as BPL, IPL, Eid, and Pohela Boishakh specials) relevant to your account, where you have not opted out of marketing communications.

join9 processes your personal data on the following legal bases, which determine our justification for each processing activity:

• Contractual necessity: Processing is necessary to perform our contract with you — specifically, to operate your join9 account, process transactions, and deliver the betting and casino services you have requested.
• Legal obligation: Processing is required to comply with anti-money laundering regulations, identity verification requirements under our operating licence, and any lawful order from a competent authority.
• Legitimate interests: Processing is necessary for join9's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided these interests are not overridden by your fundamental privacy rights.
• Consent: For non-essential processing activities — such as sending promotional emails and using non-essential cookies — we rely on your freely given, informed, and specific consent. You may withdraw your consent at any time by contacting [email protected] or adjusting your account communication preferences.

join9 does not sell your personal data to any third party under any circumstances. We share your data only in the limited, specific circumstances described below, and only to the minimum extent necessary for the stated purpose.

5.1 Identity Verification Providers

To complete KYC verification, join9 shares relevant identity documents and personal details with accredited third-party identity verification service providers. These providers process your data strictly for the purpose of confirming your identity and age eligibility, and are contractually prohibited from using your data for any other purpose.

5.2 Payment Processors

When you make a deposit or request a withdrawal, join9 shares the minimum necessary transactional data with the relevant payment processor (bKash, Nagad, Rocket, Upay, or applicable bank). Payment processors receive only the data required to execute and record the transaction. join9 does not store full payment credentials on its own servers.

5.3 Game Software Providers

To deliver live casino and RNG game experiences from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, join9 passes a unique session token and anonymised player reference to the game software. Your full name, contact details, and payment information are not shared with game providers.

5.4 Legal and Regulatory Authorities

join9 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by a lawful order, warrant, or legal obligation. Where permitted by law, join9 will notify the affected player of any such disclosure request before complying.

5.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of join9's business or assets, player personal data may be transferred to a successor entity as part of that transaction. Any successor entity will be required to honour the commitments set out in this Privacy Policy with respect to previously collected data.

join9 uses cookies and similar tracking technologies (including local storage and session storage) to operate the platform, remember your preferences, maintain your login session, and gather anonymised analytics data. Cookies are small data files stored on your device by your browser.

6.1 Essential Cookies

Essential cookies are strictly necessary for the join9 platform to function. They enable your login session to persist across pages, maintain your account security state, and support core platform features such as the game lobby and account settings. Essential cookies cannot be disabled without disrupting your ability to use the platform.

6.2 Analytics Cookies

join9 uses anonymised analytics cookies to understand how players navigate the platform, which features are most used, and where technical issues occur. Analytics data is aggregated and does not identify you personally. This data informs platform improvements and is not shared with third-party advertising networks.

6.3 Preference Cookies

Preference cookies store your display and language settings (such as your preferred odds format or game category) so that your experience is consistent across visits. These cookies are optional and can be cleared via your browser settings without affecting your ability to use the platform's core features.

6.4 Managing Cookies

You may manage or delete cookies at any time through your browser's settings. Please note that disabling essential cookies will impair your ability to use join9. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation. join9 does not support "Do Not Track" browser signals, as there is no universally accepted standard for interpreting such signals.

join9 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security programme includes but is not limited to:

• 256-bit SSL/TLS encryption on all data transmitted between your device and join9 servers, ensuring that your credentials and financial data cannot be intercepted in transit.
• Encrypted storage of sensitive data fields at rest, including identity documents, password hashes, and financial identifiers.
• Access controls that restrict access to personal data to only those join9 staff and third-party processors with a documented business need, governed by role-based access management.
• Intrusion detection and real-time monitoring systems that identify and alert on suspicious access patterns, automated attacks, or abnormal data access volumes.
• Regular security assessments including vulnerability scanning and periodic review of access control policies and data handling procedures.
• Incident response procedures that define clear steps for identifying, containing, and notifying affected players in the event of a data breach, in line with our licence obligations.

join9 retains your personal data for the periods specified below. Retention periods are set by reference to the purpose for which data was collected and applicable legal or licence obligations.

Upon expiry of the applicable retention period, personal data is either securely deleted from join9 systems or irreversibly anonymised so that it can no longer be attributed to any individual. Anonymised data may be retained indefinitely for aggregate statistical analysis.

As a join9 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your full name, account username, and a clear description of your request. We will respond within 10 business days.

• Right of Access: You may request a copy of all personal data that join9 holds about you, along with information about how it is being used and stored.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. For account data, you may also update certain fields directly via your account settings.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing was unlawful. Note that this right is subject to join9's legal retention obligations — we may be required to retain certain data for up to 7 years even after your account is closed.
• Right to Restriction: You may request that join9 temporarily suspend the processing of your personal data — for example, while we verify the accuracy of data you have disputed.
• Right to Data Portability: Where processing is carried out by automated means and based on your consent or contract performance, you may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You may object to join9 processing your personal data on the basis of legitimate interests, particularly in relation to direct marketing. Where you object to marketing communications, we will cease sending them immediately upon receipt of your request.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.

The join9 platform is strictly intended for adults aged 21 and above. join9 does not knowingly collect personal data from any individual under the age of 21. Age verification is a mandatory step in the account registration and KYC process. Any account found to belong to a person under 21 years of age will be immediately suspended, all funds will be returned via the original payment method where technically possible, and all associated personal data will be deleted in accordance with our data retention policy.

If you believe that a minor has registered a join9 account or provided personal data to join9, please notify us immediately at [email protected]. We take such reports seriously and will investigate and act on all credible notifications without delay.

The join9 platform integrates third-party software and services to deliver its full feature set, including game engines from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, and payment processing services from bKash, Nagad, Rocket, and Upay. Each of these third-party providers operates under their own privacy policies and data processing agreements with join9.

join9 enters into data processing agreements with all third-party processors that receive personal data. These agreements require processors to handle player data in accordance with the principles set out in this Privacy Policy, restrict use of data to the specified purpose, and implement appropriate security measures.

The join9 website does not contain links to external third-party websites. In the event that any third-party content or link is made available on the platform in the future, join9 will not be responsible for the privacy practices of any external website. Players who navigate to external sites do so at their own risk and should review the applicable privacy policy of each external site they visit.

join9 operates under an international offshore licence, and some of our service providers and data processors may be located in jurisdictions outside Bangladesh. As a result, your personal data may be transferred to and stored on servers in countries that have data protection laws different from those in Bangladesh.

Where such transfers occur, join9 ensures that appropriate safeguards are in place to protect your personal data. These safeguards include contractual clauses in data processing agreements that require recipient organisations to apply data protection standards equivalent to those described in this Privacy Policy, and technical security measures including encryption in transit and at rest.

By using the join9 platform and providing your personal data, you acknowledge and consent to the transfer of your data to servers and processors located outside Bangladesh for the purposes described in this Privacy Policy. If you have concerns about international data transfers, please contact [email protected] for more information about the specific safeguards applicable to your data.

join9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or improvements to our platform. The effective date at the top of this document will be updated whenever a material change is made.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — join9 will notify registered players by email to the address associated with their account at least 14 days before the updated policy takes effect. For non-material clarifications or formatting updates, we may update the policy without advance notice.

Continued use of the join9 platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any amendment to this Privacy Policy, you should cease using the platform and may request account closure by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or the way join9 handles your personal data, please contact our support team using the details below. All privacy-related enquiries are handled by a dedicated member of the join9 compliance team and are treated with strict confidentiality.

• Support Email: [email protected] (plain text — not a clickable link)
• Response Time: Within 2 business days for privacy enquiries; within 10 business days for formal data rights requests
• Operating Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
• Correspondence Language: English

When contacting us about a data rights request, please include your full name, join9 account username, the email address registered to your account, and a clear description of your request. This information helps us locate your records promptly and respond as efficiently as possible.